विवरण
HelpScout integration for Easy Digital Downloads is a WordPress plugin that will show customer information right from your HelpScout dashboard.
Activating the plugin and configuring the integration will add the following information to your HelpScout dashboard:
- The name of the customer and link to the profile page in EDD
- All payments by the customer (email address must match)
- A link to resent purchase receipts
- All purchased “downloads”
- The used payment method. Links to the transaction in PayPal or Stripe.
If using the Software Licensing add-on, the following information is shown as well:
- License keys. Links to the Site Manager in Easy Digital Downloads.
- Active sites, with a link to deactivate the license for the given site.
How to install and configure
Have a look at the installation instructions.
Please note that this plugin requires PHP 5.3 or higher.
More information
- Developers; follow or contribute to the plugin on GitHub
- Other WordPress plugins by Thomas Maier
स्क्रीनशॉट्स
इंस्टॉलेशन
To get this up an running, you’ll need to configure a few things in WordPress and HelpScout.
WordPress
- Upload the contents of edd-helpscout.zip to your plugins directory, which usually is
/wp-content/plugins/
. - Activate the HelpScout integration for Easy Digital Downloads plugin
- Set the HELPSCOUT_SECRET_KEY constant in your
/wp-config.php
file. This should be a random string of 40 characters.
Example
define( 'HELPSCOUT_SECRET_KEY', 'your-random-string' );
HelpScout
- Go to the HelpScout custom app interface.
- Enter the following settings.
App Name: Easy Digital Downloads
Content Type: Dynamic Content
Callback URL: https://your-site.com/edd-helpscout-api/customer_info (I recommend using HTTPS)
Secret Key: The value of your HELPSCOUT_SECRET_KEY constant.
Testing the plugin locally
You can set the plugin in some test mode.
Set HELPSCOUT_DUMMY_DATA
to true
and HELPSCOUT_DUMMY_DATA_EMAIL
to an email address in wp-config.php
to let the plugin use dummy data.
You can then call https://your-site.com/edd-helpscout-api/customer_info directly and get a reply based on the value of HELPSCOUT_DUMMY_DATA_EMAIL
.
सामान्य प्रश्न
-
HelpScout just shows “Invalid Signature”
-
Make sure the “Secret Key” setting for your HelpScout application matches the value of your
HELPSCOUT_SECRET_KEY
constant. This key is used to authorize requests coming from HelpScout.
समीक्षाएं
सहायक &डेवलपर्स
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Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
बदलाव विवरण
2.0
The original developer Danny van Kooten stopped working on EDD HelpScout since he no longer uses it.
The development of the plugin was taken over by Thomas Maier from https://wpadvancedads.com, who continues using the plugin.
Danny left in the middle of developing a better version 2.0. I decided to build in top of that because the changes show a lot potential and fixed some issues.
Please test carefully and let me know in case something is missing or not working as expected.
Additions
- callback URL changed from https://your-site.com/edd-helpscout/api to https://your-site.com/edd-helpscout-api/customer_info, though both are working for now
- added name of the customer and link to the profile page in EDD since Help Scout doesn‘t show it for everyone
- set
HELPSCOUT_DUMMY_DATA
andHELPSCOUT_DUMMY_DATA_EMAIL
constants inwp-config.php
to let the plugin use dummy data
Improvements
- fetch all payments when user has multiple emails in Help Scout or in his EDD profile
Fixes
- Compatibility with latest EDD plugin versions.
1.1.1 – January 28, 2016
Fixes
- Certain characters at start of URL were being stripped off in HelpScout.
1.1 – September 6, 2015
Fixes
- The plugin is now listening at a later hook in the WP request lifecycle, which prevents issues with bbPress and EDD Wishlists.
Improvements
- Code refactoring for better separation of concerns and better overall code readability
- Better naming consistency
Additions
- Support for lifetime licenses in Easy Digital Downloads
- Various action hooks to output your own HTML
1.0.3 – February 19, 2015
Fixes
- Added protocol for links to active sites
- Querying payments by multiple emails was not working
Additions
- When using EDD Software Licensing, show if a license is expired.
- Added
helpscout_edd_customer_emails
hook to filter customer emails
1.0.2
Improvements
- The plugin used to “listen” to all requests to the site. It will now (after confirmation) only listen to requests to
/edd-hs-api/customer-data.json
.
1.0.1
Fixed
- Issue with nonces not working properly for the admin actions. Now using the HelpScout signature to validate requests.
Improvements
- Minor code & inline documentation improvements
Additions
- Added “renewal” label to renewals
1.0
Initial release.